Refund Policy

1. Overview

At BildOut, we want you to be completely satisfied with our invoicing platform. This Refund Policy explains our refund and cancellation procedures for subscriptions to the BildOut service available at bildout.com (the "Service").

We offer a 14-day money-back guarantee on all paid subscription plans.

2. 14-Day Money-Back Guarantee

2.1 Eligibility

If you are not satisfied with BildOut for any reason, you may request a full refund within 14 days of your initial subscription payment. This guarantee applies to:

• First-time subscribers to Pro or Agency plans
• Users upgrading from Free to a paid plan for the first time
• The initial subscription payment only

2.2 What's Covered

We will provide a full refund of your subscription fee if requested within 14 days of:

• Your initial Pro or Agency subscription purchase
• Your first upgrade from Free to a paid plan

2.3 What's NOT Covered

The 14-day money-back guarantee does NOT apply to:

• Renewal payments (monthly subscription renewals)
• Users who have previously received a refund for BildOut
• Accounts that have violated our Terms of Service
• Plan changes or upgrades after the initial 14-day period
• Stripe Connect payment processing fees (these are charged by Stripe, not BildOut)
• Transaction fees for invoices you sent to clients

3. How to Request a Refund

3.1 Refund Request Process

To request a refund within the 14-day guarantee period:

1. Email us at support@bildout.com
2. Include "Refund Request" in the subject line
3. Provide your account email address and reason for the refund (optional but helpful)
4. We will process your request within 2 business days

3.2 Refund Processing Time

Once approved, refunds are processed immediately to your original payment method via Stripe. The refund should appear in your account within:

• Credit/Debit Cards: 5-10 business days (depending on your bank)
• Other Payment Methods: Timing varies by payment method and financial institution

Please note that we cannot expedite the refund processing time as it depends on your bank or payment provider.

3.3 Account Access After Refund

Once a refund is issued:

• Your paid subscription will be immediately downgraded to the Free plan
• You will retain access to features included in the Free plan
• Your account and data will NOT be deleted unless you choose to close your account
• You can export your data before or after the refund

4. Subscription Cancellations

4.1 How to Cancel

You can cancel your subscription at any time through:

• Billing Settings: Go to Dashboard → Settings → Subscription & Billing → Manage Billing
• Stripe Portal: Click "Manage Billing" to access the Stripe Customer Portal and cancel your subscription
• Email Support: Contact support@bildout.com and we'll cancel for you

4.2 Effect of Cancellation

When you cancel your subscription:

• You will retain access to paid features until the end of your current billing period
• You will NOT be charged for the next billing cycle
• After your billing period ends, your account will automatically downgrade to the Free plan
• Your data will be preserved and accessible on the Free plan (subject to Free plan limits)

4.3 No Partial Refunds for Cancellations

If you cancel your subscription after the 14-day guarantee period, you will NOT receive a prorated refund for the unused portion of your billing cycle. You will continue to have access to paid features until your current billing period ends.

Exception: Cancellations within the 14-day money-back guarantee period are eligible for a full refund as described in Section 2.

5. Plan Downgrades

5.1 Downgrading Plans

If you downgrade from Agency to Pro, or from a paid plan to Free:

• The downgrade will take effect at the end of your current billing period
• You will NOT receive a refund or credit for the difference
• You will continue to have access to your current plan's features until the billing period ends

5.2 Plan Upgrades

If you upgrade your plan (Free to Pro, Pro to Agency):

• The upgrade takes effect immediately
• You will be charged a prorated amount for the remainder of your billing cycle
• Your next billing date remains the same as your original subscription date

6. Payment Issues and Failed Payments

6.1 Failed Payment Attempts

If your payment fails during a subscription renewal:

• Stripe will automatically retry the payment up to 3 times
• We will send you email notifications about the failed payment
• You will have 7 days to update your payment method
• If payment is not received after 7 days, your account will be downgraded to the Free plan

6.2 No Refunds for Payment Failures

If your subscription lapses due to a failed payment, you will NOT receive a refund for any previous successful payments.

7. Chargebacks and Disputes

If you dispute a charge with your bank or credit card company (chargeback) instead of contacting us for a refund:

• Your account will be immediately suspended pending investigation
• We may permanently close your account if the chargeback is found to be fraudulent
• You may be liable for chargeback fees and administrative costs

We strongly encourage you to contact us directly at support@bildout.com before initiating a chargeback. We are committed to resolving billing issues quickly and fairly.

8. Exceptional Circumstances

In exceptional circumstances outside the 14-day guarantee period, we may consider refund requests on a case-by-case basis for:

• Extended service outages (more than 48 hours)
• Critical bugs that prevent you from using core features
• Billing errors or duplicate charges
• Other extraordinary situations at our sole discretion

To request a refund in exceptional circumstances, email support@bildout.com with detailed information about the issue.

9. Stripe Connect and Payment Processing

9.1 Stripe Fees Are Non-Refundable

If you use Stripe Connect to accept payments from your clients, please note:

• Stripe's payment processing fees are separate from BildOut subscription fees
• Stripe fees are charged by Stripe, not BildOut
• Stripe fees are non-refundable, even if you receive a BildOut subscription refund
• For questions about Stripe fees, contact Stripe Support

9.2 Client Payment Refunds

If you need to refund a payment you received from a client:

• Process the refund through your Stripe Dashboard
• BildOut does not control or process client refunds
• Refer to Stripe's refund documentation for assistance

10. Free Plan

The BildOut Free plan does not require payment and therefore is not eligible for refunds. You can use the Free plan indefinitely at no cost.

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of material changes by email or through a notice on the Service at least 30 days before the changes take effect.

Changes to this policy will only apply to subscriptions purchased after the effective date of the changes. Existing subscriptions will be governed by the Refund Policy in effect at the time of purchase.

12. Contact Us

If you have questions about this Refund Policy, subscription billing, or need to request a refund, please contact us:

• Email: support@bildout.com
• Subject Line for Refunds: "Refund Request"
• Contact Form: Contact Us

We typically respond to all refund requests within 2 business days.